Sprout Funding is committed to providing you with the best possible customer service experience. Sprout Funding understands that you may be trusting us with information.
Sprout Funding is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
Collection of your information
During the process of an inquiry or application to Sprout Funding we collect information about you and our interactions.
When visiting Sprout Funding's website we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this site.
During an enquiry or application we may collect personally identifiable information including but not limited to your identity, contact information, tax file number, business and personal addresses, business and personal financial information.
Information is also collected from third parties. These include but are not limited to brokers, advisers, employers, family and service providers such as credit reporting providers. Credit reporting providers that Sprout Funding may use include but are not limited to Veda Advantage Information Services and Solutions Ltd, Experian Australia Credit Services Pty Ltd and Dunn & Bradstreet (Australia) Pty Ltd.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Sprout Funding takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Where legally permitted, we may exchange your information with third parties such as related entities, brokers and agents, finance, government and insurance institutions, credit reporting agencies, landlord and trade counterparts.
Use of your personal information
Information that is provided by you and third parties is used to:
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Sprout Funding reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Contacting us and complaints
If you would like to change how you receive direct marketing or would like to change how you receive direct mail, please use contact details below.
Call: 1300 4SPROUT
Sprout Funding Pty Ltd,
PO BOX 358,
Milsons Point, NSW 1565
If your complaint cannot be resolved satisfactorily within 30 days of receipt of the complaint and there is no timely prospect of the complaint being resolved then you should refer it to third party dispute resolution service. The Financial Ombudsman Service offers free and independent dispute resolution and can be contacted the following ways.
You may also submit your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au or on 1300 363 992).